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Your Rights and Our Legal Commitments

At r777, our legal terms set out exactly what you can expect from us and what we ask of you when you open and use an account.

Account TermsPrivacy PolicyCookie PolicyDispute ResolutionData Retention
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r777 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Policy and Legal Matters

If you have a question about our terms, a request under data-protection rules, or a formal legal query, our support team has direct channels for each.

Email Legal Team Send a written query about account terms, data requests, or dispute escalation to our legal inbox. We log every message and respond within 48 hours on working days, with a reference number for your records.
Live Chat Support Our live chat is open around the clock. For straightforward policy questions — such as how long we retain your data or how to request account closure — chat is the fastest path to a clear answer from our team.
Formal Written Notice Legal notices requiring formal acknowledgement should be submitted through our email channel with 'Legal Notice' in the subject line. We will confirm receipt and route your submission to the appropriate internal team.
HOW WE HANDLE YOUR DATA

Data Handling, Security and Account Control

We operate clear and auditable processes for every category of data we hold.

Data Storage

Your personal details — name, contact information, and payment records — are stored on encrypted servers.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how the site is used.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged.

Data Retention Period

We retain your account data for as long as your account is active and for a defined period after closure…

Request Data Changes

You have the right to request a copy of the data we hold about you, to correct inaccurate details, or…

Dispute Escalation

If a dispute about your account, a transaction, or an access decision cannot be resolved through standard support, you may…

Common Questions About Your Legal Rights on r777

These answers cover the questions we receive most often about our terms, your data rights, account access, and how to contact us about legal matters. If your question is not covered here, our support team can help directly.

These terms apply to every person who opens an account on r777.cyou. Access is subject to local law and is available only where permitted in your region of India. By creating an account, you confirm that you have read and accepted these terms.

Send a data-access request to our legal email with your registered account name and the subject line 'Data Request'. We will verify your identity and provide a summary of all personal data we hold within 30 days of receiving your request.

Yes. Where local law permits, you may request deletion of your personal data after closing your account. Some information — such as transaction records — must be retained for a legally defined period before deletion can be completed.

Your account data is retained for a set period after closure, as required by applicable law. When that retention period ends, your data is permanently removed from our active systems. You will not receive marketing communications after closure.

Raise a dispute through live chat or the legal email channel with the transaction date and amount. We will review the record, which includes the payment method — UPI, Paytm, or PhonePe — and issue a formal response within five business days.

We store only the reference data needed to process and verify your transactions, not your full payment credentials. UPI IDs and Paytm-linked details are handled under our security policy and are never shared with unrelated third parties.

Contact our live chat immediately so we can freeze account activity while we investigate. Then change your password and enable two-factor authentication. We will review login records and send you a written summary of the findings.

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